Refund policy

We hope you love your Bo & Co purchase. As our candles are carefully handmade, we do not offer returns or exchanges for change of mind.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and photos of the item so we can help put things right.

Where an item is faulty, we will provide a remedy in accordance with the New Zealand Consumer Guarantees Act 1993. Depending on the circumstances, this may include a replacement, repair or refund.

Please note that slight variations in colour, finish or appearance can naturally occur with handmade candles and are not considered faults.

Nothing in this policy affects your rights under New Zealand consumer law.